Privacy Policy

TieSet, Inc. ("TieSet," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at tieset.com, use our STADLE platform, or otherwise interact with our services (collectively, the "Services").

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Services.

We collect information you provide directly to us, including when you: register for an account; request a product demonstration or architecture review; communicate with us via email or contact forms; subscribe to our newsletter or marketing communications; or enter into a contract with us.

Categories of personal information we may collect include: name and contact information (email address, phone number, mailing address); professional information (job title, company name, industry); account credentials; payment and billing information; and communications you send us.

We also collect information automatically when you use our Services, including: log data (IP address, browser type, pages visited, referring URLs, timestamps); device information (hardware model, operating system, unique device identifiers); usage data (features accessed, actions taken, session duration); and cookies and similar tracking technologies as described in Section 8.

If you are a business customer, we process Customer Data (as defined in our Terms of Service) on your behalf as a data processor. This Policy does not govern our processing of Customer Data, which is governed by our Data Processing Agreement.

We use the information we collect to: provide, maintain, and improve the Services; process transactions and send related information; send technical notices, security alerts, and administrative messages; respond to your comments and questions; send marketing communications (where permitted by law); analyze usage patterns and trends; detect and prevent fraudulent or harmful activity; comply with legal obligations; and carry out any other purpose for which the information was collected.

We process your personal information on the following legal bases: performance of a contract with you; compliance with a legal obligation; our legitimate business interests (including improving our Services, preventing fraud, and conducting marketing activities); and, where required, your consent.

We do not sell your personal information. We may share your information with: service providers who perform services on our behalf (such as cloud hosting, payment processing, email delivery, analytics, and customer support), subject to confidentiality obligations; business partners with your consent; law enforcement or other governmental authorities when required by law or to protect our rights; and acquirers in connection with a merger, acquisition, or sale of all or substantially all of our assets.

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for any business purpose.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the information; the potential risk of harm from unauthorized use or disclosure; the purposes for which we process it; and applicable legal requirements.

When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention procedures.

Depending on your jurisdiction, you may have the following rights regarding your personal information: access — the right to request a copy of the personal information we hold about you; correction — the right to request that we correct inaccurate personal information; deletion — the right to request that we delete your personal information in certain circumstances; portability — the right to receive your personal information in a structured, commonly used format; objection — the right to object to our processing of your personal information in certain circumstances; and restriction — the right to request that we restrict processing in certain circumstances.

To exercise any of these rights, please contact us at info@tieset.com. We will respond to your request within the time period required by applicable law. We may need to verify your identity before processing your request.

If you are located in the European Economic Area, United Kingdom, or California, you may have additional rights under applicable data protection laws. Please contact us for more information.

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in any email we send or by contacting us directly. Note that you may continue to receive transactional or administrative emails related to your account.

We implement and maintain reasonable administrative, physical, and technical safeguards to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information. If you believe your information has been compromised, please contact us immediately at info@tieset.com.

We use cookies and similar tracking technologies (such as web beacons and pixels) to collect and store information about your interactions with the Services. Cookies are small data files stored on your device.

We use the following types of cookies: essential cookies (necessary for the Services to function); analytics cookies (to understand how visitors use our website); and preference cookies (to remember your settings and preferences).

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Disabling cookies may affect the functionality of certain features of the Services.

TieSet is headquartered in the United States and has operations in Japan. Your information may be transferred to, stored, and processed in countries other than the country in which you reside, including the United States and Japan.

Where we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to countries that do not provide an equivalent level of data protection, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

TieSet Japan, Inc. is responsible for personal information we receive from Japan in accordance with applicable Japanese data protection law (Act on the Protection of Personal Information, or APPI).

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of the Services after the effective date of any updated Privacy Policy constitutes your acceptance of the changes.